Last updated: August 9, 2026

This Shipping Policy applies to orders placed through the official ZIIZOO online store.

Order Confirmation and Processing

After you successfully place an order, ZIIZOO will send an order confirmation to the email address provided at checkout. If you need to request a change, contact shop@kaiboer.com as soon as possible and before the order enters processing.

Orders are generally processed within 2 business days when all products are in stock. Processing may take longer if an item is temporarily unavailable or if additional order verification is required.

Order Cancellations

You may cancel an order for a full refund before it has been shipped. Once an order has left the warehouse, it cannot be cancelled. If you no longer want the product after dispatch, you must request a return and pay the return shipping costs. For a change-of-mind return, the package and product must meet the conditions in the Returns & Refunds Policy.

Shipping Methods and Delivery

Orders may be shipped from Shenzhen, China, or from a warehouse local to the buyer. Depending on the destination, order value, size and weight, ZIIZOO may use YunExpress, DHL, FedEx, UPS or another suitable carrier. Standard shipping is free unless a shipping charge is shown at checkout.

All delivery dates and transit times are estimates and are not guaranteed. ZIIZOO is not responsible for delays caused by carriers, customs processing, severe weather, force majeure events or other circumstances outside its reasonable control. To the extent permitted by applicable law, title and risk of loss pass to the customer when the order is transferred to the carrier.

Order Tracking

When tracking information is available, you can review it under My Account → Orders. A new tracking number may take several days to become active on the carrier’s website. If no information is available, please try again later. A delay in tracking activation does not by itself change the estimated delivery time.

Import Duties and Taxes

Unless expressly stated otherwise at checkout, orders are shipped duty unpaid. Import duties, taxes, customs charges and processing fees may be charged by the destination country. These charges are the customer’s responsibility. Contact your local customs authority for further information before placing an order.

Undeliverable or Refused Parcels

The customer is responsible for the consequences and additional costs caused by any of the following:

  • An incorrect or incomplete delivery address or telephone number supplied by the recipient.
  • The recipient being unavailable or uncontactable when contacted by the carrier.
  • The recipient refusing to accept or sign for the parcel.
  • Loss or damage after the recipient requests a no-signature delivery option.
  • The recipient refusing to pay applicable local duties, taxes or processing charges.
  • The recipient refusing or failing to provide documents required for customs clearance.

Contact

For questions about shipping, tracking or delivery, email shop@kaiboer.com.